Shipping & returns

Shipping

Last updated: 28 October 2026 · Applies to orders from January 2027.

Made to order

Every print is made to order by our print partner. Production usually takes 1–2 business days, but may take up to 5, depending on the size, frame and production facility.

Delivery

Once production is complete, your print is carefully packed and dispatched. Estimated delivery within Europe and the UK is 2–5 business days after dispatch. Production time is additional to delivery time.

Delivery times are estimates and may be affected by public holidays, carrier delays or customs. Delivery times for other destinations vary.

Shipping costs

Shipping costs depend on your destination and the size of the print. You’ll see the shipping cost at checkout before you pay.

Tracking

You’ll receive an email with a tracking link once your order has been dispatched.

Questions about your delivery?

If your order is delayed or you need help with tracking, please contact us with your order number. For damaged or faulty prints and returns, see our Returns policy.

Returns

Last updated: 1 November 2026

Preparing for January 2027. Prints are not yet available to order. We are preparing our return service; the information below outlines our planned approach. Full instructions and return shipping contributions will be confirmed before ordering opens.

Changed your mind?

For eligible online purchases, you have 14 days after receiving your order to tell us that you wish to withdraw, without giving a reason. You then have a further 14 days to send the items back.

Return shipping

We plan to contribute a fixed amount towards ordinary return shipping, with the same contribution available worldwide. The contribution will never exceed the actual return shipping cost, and you will pay the remaining shipping cost. The amount and full conditions will be published before ordering opens.

International return arrangements, including any applicable customs charges, will also be explained before ordering opens.

How returns will work

We are preparing an order-based process for registering returns and receiving return instructions and documents. The available options will be explained here when sales begin.

For now, if you have a question about returns, please contact Ruth or email hello@ruthgriffioen.art.

Damage, faults or the wrong item

Reports of damage, production faults or a wrong item will be handled separately from ordinary returns. Please contact us promptly with your order number and, where possible, clear photos of the issue, the packaging and the barcode label. Keep the packaging while we review your report.

We will help resolve a valid complaint at no cost to you and let you know whether anything needs to be sent back. Please contact us before returning a damaged or faulty item. Your statutory rights are unaffected.

Returning and refunding an order

Handle the print as you would in a shop and pack it securely for its return, using the original packaging where possible. We may reduce a refund for a loss in value caused by handling beyond what is necessary to check the item.

For a withdrawal, refunds are made to the original payment method within 14 days after you notify us. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever is earlier. If you withdraw from the entire order, the refund includes the original standard delivery cost. The original delivery cost is not refunded for a partial return.

Withdrawal form

You can notify us by email or through the contact form. You may use the text below, but using this form or the planned return service is not required to exercise your right of withdrawal:

To Ruth Griffioen, hello@ruthgriffioen.art:

I hereby give notice that I withdraw from my contract for the sale of the following goods:

Order number: ……
Ordered on / received on: ……
Name: ……
Address: ……
Date: ……